Privacy Policy

Last revised: 19 September 2026

Zero Dash Studio (“Zero Dash”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how Zero Dash Studio collects, uses, stores and protects personal information when you visit or interact with our website located at https://zerodashstudio.com/ and any related pages, forms, communications or online services operated by us (collectively, the “Services”).

This Privacy Policy is intended primarily for visitors, business partners, prospective customers, operators, resellers and other professional contacts who interact with Zero Dash Studio through our website or business communications.

We process personal data in accordance with applicable data protection legislation, including the **Regulation (EU) 2016/679 (“GDPR”)**, where applicable.

1. WHO WE ARE

The Services are operated by:

Zero Dash LLC
Legal form: Bulgarian variable capital company (Дружество с променлив капитал)
Registered office: Dolna Banya, Sofia Region, Bulgaria
VAT ID: **BG208928063**
Website: https://zerodashstudio.com/
Email: info@zerodashstudio.com

For the purposes of applicable data protection legislation, Zero Dash LLC acts as the data controller for personal data collected through the Services, unless otherwise stated.

2. INFORMATION WE COLLECT

We collect only the information reasonably necessary to operate our website, communicate with business contacts and provide our services.

Depending on how you interact with us, we may collect the following categories of information:

Contact information

When you contact us or submit an enquiry, we may collect information such as:

  • name and surname;
  • company name;
  • job title or professional role;
  • email address;
  • telephone number, if provided;
  • country or business location;
  • any other information voluntarily included in your message.

Business information

When communicating with prospective customers, operators, resellers, partners or service providers, we may process information relating to:

  • company details;
  • business requirements;
  • products or services of interest;
  • partnership or commercial enquiries;
  • communications and correspondence;
  • information necessary to evaluate or maintain a business relationship.

Website and technical information

When you visit our website, certain technical information may be automatically collected, including:

  • IP address;
  • browser type and version;
  • operating system;
  • device type;
  • pages visited;
  • referring website;
  • approximate access date and time;
  • technical information relating to website performance and security.

This information is generally used in aggregated or technical form and is not intended to identify individual visitors unnecessarily.

Cookies

We may use cookies and similar technologies to ensure that the website functions correctly, understand website usage and improve the user experience.

Further information about the cookies used on the website may be provided through our cookie banner or cookie settings.

You can control or disable cookies through your browser settings. Certain website functionality may be affected if cookies are disabled.

3. HOW WE COLLECT INFORMATION

We may collect personal data:

  • when you contact us by email;
  • when you submit a form through our website;
  • when you request information about our products or services;
  • when you communicate with us regarding a potential partnership or business relationship;
  • when you visit and interact with our website;
  • through cookies, server logs and similar technical technologies;
  • when information is provided to us by a business partner or service provider in connection with a legitimate business relationship.

We do not intentionally collect personal information that is unnecessary for the purposes described in this Privacy Policy.

4. HOW WE USE PERSONAL DATA

We may use personal data for the following purposes:

  • to respond to enquiries and requests;
  • to communicate with prospective customers, operators, resellers and business partners;
  • to provide information about Zero Dash products and services;
  • to manage business relationships;
  • to evaluate partnership and commercial opportunities;
  • to operate, maintain and improve our website;
  • to monitor website performance and security;
  • to prevent fraud, abuse or unauthorised access;
  • to comply with applicable legal and regulatory obligations;
  • to establish, exercise or defend legal claims where necessary.

Where required by applicable law, we will obtain your consent before sending direct marketing communications.

5. LEGAL BASIS FOR PROCESSING

Where the GDPR applies, we process personal data on one or more of the following legal bases:

Performance of a contract

Where processing is necessary to enter into or perform a contract or agreement with you or the organisation you represent.

Legitimate interests

Where processing is necessary for our legitimate business interests, such as responding to business enquiries, managing partnerships, maintaining website security and improving our Services, provided that these interests do not override your fundamental rights and freedoms.

Consent

Where you have provided consent for a specific processing activity, such as certain marketing communications or non-essential cookies.

You may withdraw consent at any time where processing is based on consent.

### Legal obligations

Where processing is necessary for us to comply with applicable laws, regulations, legal proceedings or requests from competent authorities.

6. DATA RETENTION

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including for the purposes of satisfying legal, accounting, contractual or reporting requirements.

The retention period may vary depending on:

  • the nature of the information;
  • the purpose for which it was collected;
  • whether an ongoing business relationship exists;
  • applicable legal or regulatory requirements;
  • the need to establish, exercise or defend legal claims.

When personal data is no longer required, we will delete it or anonymise it where reasonably possible.

7. SHARING OF PERSONAL DATA

We do not sell or rent your personal data.

We may share personal data where reasonably necessary with:

  • technology and hosting providers;
  • website and IT service providers;
  • analytics providers;
  • professional advisers, including legal, accounting or compliance advisers;
  • payment or business service providers, where relevant;
  • competent authorities where legally required;
  • other service providers acting on our behalf and subject to appropriate confidentiality and data protection obligations.

Third-party service providers are permitted to process personal data only as necessary to provide their services to us or where otherwise permitted by law.

8. INTERNATIONAL DATA TRANSFERS

Some of our service providers may process information outside Bulgaria or the European Economic Area (“EEA”).

Where personal data is transferred outside the EEA, we will take appropriate measures to ensure that the transfer is carried out in accordance with applicable data protection legislation.

Where required, appropriate safeguards may include an adequacy decision, Standard Contractual Clauses or another legally recognised transfer mechanism.

9. DATA SECURITY

We use reasonable technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

These measures may include access controls, secure hosting infrastructure, authentication mechanisms and appropriate internal procedures.

However, no method of transmission or storage over the internet can be guaranteed to be completely secure.

If we become aware of a personal data breach that is subject to notification requirements under applicable law, we will take the appropriate steps required by law.

10. YOUR DATA PROTECTION RIGHTS

Where applicable under the GDPR or other relevant legislation, you may have the right to:

  • request access to your personal data;
  • request correction of inaccurate or incomplete personal data;
  • request deletion of your personal data;
  • request restriction of processing;
  • object to certain processing activities;
  • request data portability where applicable;
  • withdraw consent where processing is based on consent;
  • lodge a complaint with a competent data protection supervisory authority.

These rights may be subject to certain legal limitations or exceptions.

To exercise any applicable rights, please contact us using the details provided in Section 15.

—

11. CHILDREN’S PRIVACY

Our Services are intended for business and professional purposes and are not directed to children.

We do not knowingly collect personal data from individuals under the age of 18 through our website.

If you believe that a child has provided us with personal data, please contact us so that we can take appropriate steps to remove the information where required.

12. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policies of any third-party website before providing personal information.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our Services, business operations, technology or applicable legal requirements.

When we make material changes, we may update the “Last revised” date displayed at the beginning of this Privacy Policy and, where appropriate, provide additional notice.

We encourage you to review this Privacy Policy periodically.

14. GOVERNING LAW

This Privacy Policy is governed by applicable Bulgarian law and, where applicable, the laws and regulations of the European Union, including the GDPR.

Any disputes relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts in accordance with applicable law.

15. CONTACT US

If you have questions about this Privacy Policy, wish to exercise your applicable data protection rights, or have concerns regarding the processing of your personal data, please contact us:

Zero Dash LLC
Dolna Banya, Sofia Region, Bulgaria
VAT ID: BG208928063
Email: info@zerodashstudio.com
Website: https://zerodashstudio.com/